TRIUMPH MOTORCYCLES WEBSITES TERMS, CONDITIONS AND PRIVACY POLICY

Complaints and Disputes

Users can file complaints by means of the “contact us” tab on the Triumph SA website. Currently, Triumph South Africa (Pty) Ltd does not subscribe to any alternative dispute resolution code or mechanism, and a User may approach the courts should the dispute or complaint not be resolved.

Disclaimers

The User’s use of the Triumph SA website is dependent on factors beyond Triumph South Africa (Pty) Ltd’s control, such as the User’s network coverage or network availability as well as or their device’s proficiency and/or capacity.

Triumph South Africa (Pty) Ltd is not liable for any loss or damages the User may suffer if a factor beyond Triumph SA’s control arises and you cannot access the Triumph SA website.

Triumph South Africa (Pty) Ltd, nor any holding company, affiliate, agent, or subsidiary thereof are responsible for any loss or damages related to User’s use of the Triumph SA website or any Intellectual Property flowing from their use. This includes, without limitation, any damage, or loss or liability of any nature incurred by whoever as a result of any action or omission.

Triumph South Africa (Pty) Ltd is not responsible for any loss or damage where:

• An unauthorised third party discovers and or utilises the User ‘s access codes;
• Any technical interruption, malfunction, downtime or other failure that affects the Triumph SA website, a third-party system or any part of any database for any reason;
• Any Personal Information or other data is directly or indirectly lost or damaged because of technical problems, power failures, unlawful acts (such as data theft), any program or virus, the User’s own negligence; or any other reason flowing from the use of the Triumph SA website;
• Any event that Triumph South Africa (Pty) Ltd has no control over.

COPYRIGHT AND INTELLECTUAL PROPERTY

“Intellectual Property” shall mean with limitation, all inventions, specifications, patents, designs, trademarks, service marks, trade names and all goodwill associated with the foregoing; copyright and copyrightable works including but not limited to; all copyright in any logos, devices, designs, multimedia works and computer software programs (in both source and object code form, and including any programmers’ or developers’ notes, flow charts, memoranda, and design documents); rights protecting goodwill and reputation; proprietary material, know-how, ideas, concepts, trade secrets, methods, techniques, graphics; schematics; marketing; sales and user data; domain names and URLs; databases and rights in databases, confidential information and all other intellectual property rights and rights of a similar character whether registered or capable of registration, rights in the nature of any of the above items whether registered or unregistered in any country or jurisdiction and all applications and rights to apply for protection of any of the same.

Content displayed on the Triumph SA website is provided by Triumph South Africa (Pty) Ltd, its affiliates or subsidiary, or any other third-party owners of the content (“Content”). All the proprietary works, and the compilation of the proprietary works, belong to the Provider, its affiliates or subsidiary, or any third-party owners of the rights (“Owners”), and the Content is protected by South African and international copyright laws.

Triumph South Africa (Pty) Ltd may make any changes to the Triumph SA website, the Content, or to products or services offered through the website at any time and without notice to the User. All rights in and to the Content is reserved and retained by the Owners. Except as specified in the Terms, the User is not granted a license or any other right including under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content. Certain content available on the Triumph SA website may include content that belongs to third parties. Triumph South Africa (Pty) Ltd may provide links to third-party websites, as a convenience to the User.

User agrees that Triumph South Africa (Pty) Ltd is not liable for any of the following:

• The content or the accuracy of any such content belonging to third parties, including, but not limited to any merchants, featured on the Triumph SA website;
• Any content featured on the third-party websites that are accessed through the links found on the Triumph SA

The User acknowledges that:

• They will not make any representations that they have any rights of any nature in any present and/or future Intellectual Property belonging to Triumph South Africa (Pty) Ltd, and/or any third parties featured on the Triumph SA website;
• They will not use Triumph South Africa (Pty) Ltd, and/or any third-party Intellectual Property that is featured on the present Triumph SA website, present and/or future Intellectual Property in any manner whatsoever, or any other Intellectual Property which is identical, similar and/or confusingly similar thereto in any other country;
• They will not do, or omit to do, or cause to be done any act or thing which would be expected to weaken, damage, be detrimental to, or in any way impair or tend to impair Triumph South Africa (Pty) Ltd goodwill; and

They will not use, register or attempt to register as trade names, corporate names, business names, logos, domain names, meta-tags, meta descriptors, electronic mail (email) addresses, server names, or search-engine markers or anything that is identical to, contained in whole or in part, or is otherwise similar to Triumph South Africa (Pty) Ltd’s present and/or future Intellectual Property in any country.

The User indemnifies Triumph South Africa (Pty) Ltd against all actions, claims, costs, demands, expenses and other liabilities suffered or incurred by us as a result of any third-party claims initiated and/or instituted against Triumph South Africa (Pty) Ltd relating to the User ‘s unauthorised use of the Triumph SA website, the content thereon, and/or any other Intellectual Property and Intellectual Property Rights flowing from the foregoing.

Any breach of the terms under this clause entitles Triumph South Africa (Pty) Ltd, in addition to their normal common law remedies, to take legal action without prior notice to the User and the User agrees to reimburse the costs associated with such legal action to Triumph South Africa (Pty) Ltd.

Availability of the Service

Standard data costs will be charged when a User utilises Triumph SA’s website. These costs are charged by the User’s mobile network operator or internet service provider, and Triumph South Africa (Pty) Ltd will in no way be held liable for any claim arising from these data costs including any claims of heightened data usage. Any questions related to a User’s data costs must be referred to their individual mobile network operator or internet service provider.

The Triumph SA website service may be interrupted for the one or more of following reasons, including but not limited to maintenance, repairs, upgrades, or network or equipment failures. Triumph South Africa (Pty) Ltd may discontinue some or all of our services, including certain features and the support for certain devices and platforms, at any time.

Events beyond the control of Triumph South Africa (Pty) Ltd may affect the services offered. Such events may include events of force majeure.

Breach

Triumph South Africa (Pty) Ltd may suspend or disconnect the User from using the Triumph SA website if they are in breach of a clause as contained in this Agreement and do not remedy the breach within 5 (five) days after Triumph South Africa (Pty) Ltd has requested them to do so. Triumph South Africa (Pty) Ltd may still take other steps available to them, including applying to a court for an urgent interdict against the User.

User Feedback

Feedback provided by the User to Triumph South Africa (Pty) Ltd about any aspect or feature of the Triumph SA website may be used by Triumph South Africa (Pty) Ltd without any obligation to the User.

Jurisdiction

The Triumph SA website is controlled, operated and administered by Triumph South Africa (Pty) Ltd, from its offices within the Republic of South Africa.

Any agreement or dispute will be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Gauteng High Court in the event of any dispute.

If any of the provisions of the Agreement are found by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible so as to give effect to the intent of the Terms, and the remainder of the Terms will continue in full force.

General

These Terms & Conditions contains all the provisions agreed on by the Parties with regard to the use of the content and the Triumph website and the Parties waive the right to rely on any alleged provision not expressly contained in this Agreement. No contract varying, adding to, deleting from or cancelling this Agreement, and no waiver of any right under this Agreement, by the User shall be effective unless reduced to writing and signed by or on behalf of the Parties.

The invalidity, illegality, or unenforceability of any of the clauses in these Terms will not affect the validity, legality, and enforceability of the remaining clauses.

Triumph South Africa (Pty) Ltd may terminate Triumph SA’s website any time, without notice.

Distribution and Communication by Email

Any email communication received from Triumph South Africa (Pty) Ltd is privileged and confidential and for the use of the intended User only. If a User receives an email in error, please notify Triumph South Africa (Pty) Ltd directly, and delete the email and any attachments. Unauthorized use, disclosure or copying of the contents of an email received in error, or any similar action, is prohibited. WARNING: From time to time, Triumph South Africa (Pty) Ltd spam scanners may eliminate legitimate email from a User. There is a duty on the User to ensure Triumph South Africa (Pty) Ltd acknowledges receipt of the User’s instruction.

PRIVACY POLICY

Triumph South Africa (Pty) Ltd is committed to protecting the User’s privacy. This privacy policy explains the manner in which Triumph South Africa (Pty) Ltd shall collect, use, maintain and discloses customer information as well as what the User’s access rights to the information and/or data are.

Personal identification information

Triumph South Africa (Pty) Ltd may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the website, complete any online form, and in connection with other activities, services, features or resources Triumph South Africa (Pty) Ltd makes available on the website.

Information that a user may provide: When a User accepts the terms and conditions of Triumph SA’s website by using the Triumph SA website on an ongoing basis, Triumph South Africa (Pty) Ltd may collect information from the User, including but not limited to one or more of the following fields:

• Personal details such as name, surname, and gender;
• Contact details such as email address, and contact number;
• Preferences with respect to the use of the Triumph SA website.

Collecting of service-related information The following types of information are collected in the background through the User’s use of the Triumph SA website:

• System data relating to the User’s device or Internet connection, such as the User’s device’s operating system, browser, or IP address;
• Usage data regarding the User’s use of the website;
• Analytics data in aggregate and anonymous format via third party tracking services such as Google Analytics;
• Transactional information regarding payment transactions where applicable, such as payment receipts, from third parties processing any payment made by the User.

Cookie’s policy

Triumph SA’s website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A cookie is a small text file stored by the User’s browser (for instance, Internet Explorer or Chrome) on the User’s computer or mobile device. Triumph South Africa (Pty) Ltd uses cookies to authenticate returning customers and to prevent fraudulent use of User accounts. Cookies can be disabled in the browser settings, but if a User disables them, they will not be able to log into Triumph SA’s website, or some parts of the website may not function properly.

Security and protection of information

The User’s user and System Data are private and confidential and are treated as such. Triumph South Africa (Pty) Ltd takes all reasonable steps to secure and protect your data during hosting and transmission and to ensure that your information is handled in accordance with the Terms.

However, it is possible for Internet-based communications to be intercepted or servers to be hacked. Triumph South Africa (Pty) Ltd will not be responsible for any damages the User or any third party may suffer as a result of the hosting or transmission of confidential or disclosed information that the User makes/gives to Triumph South Africa (Pty) Ltd through the Internet, or that the User expressly or implicitly authorises Triumph South Africa (Pty) Ltd to make/give, or for any errors or any changes made to any transmitted information.

To ensure acquaintance with, and awareness of the privacy measures and policies of Triumph South Africa (Pty) Ltd, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms.

Using and Sharing of information

Triumph South Africa (Pty) Ltd may not use and share the User and System Data it collects from the User.

Triumph South Africa (Pty) Ltd undertakes not to share any of the User’s User or Systems Data that are deemed of a personal or private nature.

Triumph South Africa (Pty) Ltd retains the right to transfer the User’s information to a new owner if the ownership of all or substantially all of our business should change, in which case the terms of this Agreement will still apply until the Terms are updated or amended by the acquiring party upon notice to the User.

Triumph South Africa (Pty) Ltd may release account information or User Data when we believe, in good faith, that such release is reasonably necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements, or (c) protect our, our Users, or any other relevant third parties’ rights, property, or safety.

Using data for research and benchmark purposes

The User hereby provides consent for their de-identified User and System data to be used for research relating to purchases of Triumph South Africa (Pty) Ltd’s products. The User also consents to the use of aggregate User and System data for statistical and benchmark purposes.

Local Storage

Local storage is a more secure way for web-applications to store large amounts of data locally in the User’s browser without affecting the web-application’s performance. Triumph South Africa (Pty) Ltd uses local storage to store some of the User Data to improve the application’s performance, and to allow the User to use the application to some extent whilst offline when an Internet connection is not available.

When a User logs out of the Triumph SA website, any information stored in local storage is cleared. The User can choose to disable local storage in the settings menu. Please note that disabling local storage will detrimentally affect the User’s experience with the Triumph SA website.

Data Protection and use of information

Triumph South Africa (Pty) Ltd may enact, and the User expressly consents to, the collecting and processing of their User Data and System Data by Triumph South Africa (Pty) Ltd to open, administer, and operate the User’s profile and account; provide any combination of services or analysis linked to Triumph South Africa (Pty) Ltd, monitor and analyse the conduct on the User’s profile and account for fraud, compliance, and other risk-related purposes; carry out statistical, and other analyses to identify potential markets and trends; and develop new products and services.

The User expressly consents that Triumph South Africa (Pty) Ltd may process, and further process the User Data and System Data within Triumph South Africa (Pty) Ltd for the above purposes; disclose their Personal Information to any person who provides services to Triumph South Africa (Pty) Ltd, or acts as their agent or to whom Triumph South Africa (Pty) Ltd has transferred, or proposed to transfer, any of their rights and duties in respect of a User’s account and/or share the User’s User Data and System.

Data with their services providers, locally and outside the Republic of South Africa, as necessary. Triumph South Africa (Pty) Ltd demands that any third-party service providers to Triumph South Africa (Pty) Ltd agrees to their strict privacy policies if they need to access any Personal Information to carry out their services.

The User acknowledges that Triumph South Africa (Pty) Ltd will at all times remain responsible for determining the purpose of and means for processing the User’s User Data and System Data; and Triumph South Africa (Pty) Ltd is required by legislation to collect certain of Personal Information from the User.

The User agrees that they are providing Triumph South Africa (Pty) Ltd with their Personal Information voluntarily, and freely.

Whenever the User is of the opinion that Triumph South Africa (Pty) Ltd has failed to comply with the Privacy Policy as set out herein, the User will contact Triumph SA by sending a request on the “contact us” tab on the Triumph SA website. Triumph South Africa (Pty) Ltd will review the User’s representations made by email and, if within their sole and absolute discretion advisable, take corrective action, and in any event within 7 (seven) days respond to User informing about corrective actions taken, if any.

How Triumph South Africa (Pty) Ltd uses collected information

Triumph South Africa (Pty) Ltd may collect and use Users personal information for the following purposes:

• To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To improve our website – We may use feedback you provide to improve our products and services.
• To send periodic emails – We may use the email address to respond to their inquiries, questions, and/or other requests.

How Triumph South Africa (Pty) Ltd protects your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.

Sharing your personal information

Triumph South Africa (Pty) Ltd will not sell, trade, or rent Users personal identification information to others. Triumph South Africa (Pty) Ltd may only share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with its business partners, trusted affiliates, and advertisers for the purposes outlined above.

Links to other websites

Users may find advertising or other content on the website that link to the sites and services of Triumph South Africa (Pty) Ltd partners, suppliers, advertisers, sponsors, licensors, and other third parties. Triumph South Africa (Pty) Ltd does not control the content or links that appear on these sites, and are not responsible for the practices employed by websites linked to or from the Triumph SA website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to the Triumph SA website, is subject to that website’s own terms and policies.