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TRIUMPH ASSIST
TRIUMPH ASSIST HELPLINE: 011 444 4445
OUR COMMITMENT TO YOU.
Triumph SA is excited to announce our Triumph Assist programme designed to give you peace of mind that we’ve “got your back” while you are traveling on your Triumph away from home.
We have taken on board customer input that while we have an excellent, focused, premium network located to suit where 80% of large capacity motorcycle buyers live in SA, there is a concern that our dealers (and approved service centres) may not always be “around the corner” if needed while travelling in our beautiful country.
WHO IS COVERED WITH TRIUMPH ASSIST?
- All Triumph customers who have purchased their motorcycles through our dealer network and currently fall within their warranty period.
- In this regard, we have extended the Triumph Assist cover one year beyond the expiry of the standard Triumph warranty period!
WHAT IS TRIUMPH ASSIST?
Recovery
We'll support you anywhere in the South Africa to try and get you going again, if you are over 100 kilometres from home. If we can’t get you going, your motorcycle will be taken to the nearest Triumph dealer / Authorised Service Centre for repair during their opening hours.
Loan Motorcycle
If required, as you are on a journey, Triumph will send you an appropriate motorcycle to continue your travels. Responsibility for usual excesses will be required.
Accommodation
In the event that we can’t get to you before bedtime, we agree to cover reasonable accommodation costs up to R900 per night
TERMS AND CONDITIONS
- Triumph Assist cover is in the event of mechanical or electrical failure of the motorcycle, as covered by the warranty.
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Exclusions
- Issues experienced while at home (within 100km)
- Accident damage
- Punctures or rim damage
- Fuel issues
- Meals and other incidental costs
- Any other incident which is not because of a product failure
- Your motorcycle will need to be fully maintained, according to the Triumph service schedule, by a Triumph dealer or Authorised Service Centre to qualify for Triumph Assist.
WHO IS COVERED WITH TRIUMPH ASSIST?
- Motorcycle must NOT have been used for competition, misused*, inadequately or incorrectly serviced or maintained
- The motorcycle must NOT have been subject to any modification, repair or replacement other than as authorized by Triumph Motorcycles Limited
- The motorcycle must have been serviced as detailed in the manufacturer’s service maintenance schedule, the intervals specified in the Triumph Owner’s Handbook and the service log completed accordingly
- The motorcycle battery is warranted for 12 (twelve) months from the original date of purchase of the motorcycle
TRIUMPH ASSIST DOES NOT COVER YOU FOR:
- Defects caused by faulty adjustment or repairs and alterations performed by a NON-Authorized Triumph Dealer are not covered by this Policy
- Defects caused by the use of parts and accessories not authorized by Triumph Motorcycles Limited are not covered by this policy
- Normal servicing and normal service items, such as spark plugs, and oil and air filters are not covered by this policy. Similarly, items which are expected to wear as part of their normal function such as tyres, bulbs, chains, brake pads and clutch plates are also excluded unless there is a manufacturing defect
- Defects to the front forks oil seals as they are subject to wear and tear, including but not limited to damage caused by stone chips to the inner fork tubes
- Motorcycles used on a commercial basis
- Motorcycles which the wrong / poor fuel has been used
CONTACT NUMBERS
DEALER NUMBERS (OFFICE HOURS)
Triumph SA & Triumph Johannesburg
Triumph Pretoria
Triumph Cape Town
Watch the video below to find out more about our value added service: Triumph Assist
